Click the “My Account / Order Status” link at the top right hand side of our site to check your order status. If you did not create an account when you placed your order, please submit your inquiry to our Customer Service Department.
Click the “My Account / Order Status” link at the top right hand side of our site to view orders you have placed. Then click the “Change quantities / cancel orders” link to find and edit your order.  To cancel an order, simply change the quantity to zero for all items. If you did not create an account when you placed your order, please submit your inquiry to our Customer Service Department. Please note that once an order has begun processing or has shipped, the order is no longer editable.
Click the “My Account / Order Status” link at the top right hand side of our site to track your order.  If you did not create an account when you placed your order, please check your E-Mail for your tracking number. Then visit the UPS Web Site or the USPS Web Site to track your package.
Click the “My Account / Order Status” link at the top right hand side of our site to see your order status. If you order displays your Package Tracking Numbers, check with the carrier to confirm your package status. If you did not create an account when you placed your order, please submit your inquiry to our Customer Service Department.
If the carrier tracking number shows that the item was delivered but you still cannot find your package. You may wish to try the following::
* Triple check all around the delivery location.
* Try to speak directly with the carrier that delivered and scanned the package.
* Inquire with everyone at and in close proximity to the delivery location.
* Take the tracking number to your local Post Office or UPS office and speak to their supervisors and request an investigation.
If the package still cannot be found, then it may have been taken from your location by unauthorized means.. In that case you may then wish to consider contacting your local authorities, Postmaster, and / or UPS representatives to report the incident.
Sakura makes every effort to ensure prompt and safe delivery of all packages. However, carrier or other mishaps that are beyond our control do occur from time to time. Please note our long standing policy is that such circumstances do not qualify for a resend of items or a refund.
Click the “My Account / Order Status” link at the top right hand side of our site, check your E-Mail, or look on your final invoice to see if there are any notations about items being sold out or discontinued at the time of shipping. If merchandise is missing due to carrier mishandling, contact our Customer Service Department to inform us of the incident. If you did not create an account when you placed your order, please submit your inquiry to our Customer Service Department.
Click the “My Account / Order Status” link at the top right hand side of our site, check your E-Mail, or look on your final invoice to see if there are any notations about the items in question. If parts are missing due to carrier mishandling, contact our Customer Service Department to inform us of the incident. If you did not create an account when you placed your order, please submit your inquiry to our Customer Service Department.
Most customers receive their merchandise within 3 to 7 business days (Saturday, Sunday, and holidays do not count as business days). Custom merchandise and international orders can take longer. Orders received on Monday through Friday after 12 PM EST and any orders placed on Saturday or Sunday will not be processed until the following business day. Click the “My Account / Order Status” link at the top right hand side of our site to check your order status.
1)Â Click the “My Account / Order Status” link at the top right side of our site.
2)Â Enter your email address.
3)Â Select “I am a new customer”.
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
Click the “My Account / Order Status” link at the top right hand side of our site to edit your account information.
U.S. ORDERS – For most U.S. orders, shipping/handling is automatically calculated prior to submitting your payment information during the order process. Simply add items to your cart and proceed to the Checkout page where you will be offered shipping method / carrier choices and their prices.
INTERNATIONAL ORDERS – For international orders, shipping / handling costs can depend on the weight, dimensions, insurance, carrier choice, and exact final destination. We can only send you an accurate shipping/handling estimate after you place an order online. See our detailed international orders page for complete information.
OVERSIZE PACKAGES – Please note that USPS and UPS have weight and dimensional requirments on packages. When packages exceed the carrier weight and / or dimensional requirements, the carriers often assess additional fees. Please note that these additional fees are set by the carriers and not by Sakura. Most oversized items are noted in our product descriptions. Based on the quantity you order and / or the number of oversized packages your order requires, the additional carrier fees will be added to your order and appear on your final invoice.
Click the “My Account / Order Status” link at the top right hand side of our site. Under the login box you’ll see a link that says “Forgot your password? Click here”. That link will send an email to you with your password.
If you feel that you have received the wrong product, please our Customer Service Department within 24 hours of receiving the product.
Please create an account by clicking the “My Account / Order Status” link at the top right hand side of our site. During signup we’ll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
Please click here for more information on exhanges and returns.
Click the “My Account / Order Status” link at the top right hand side of our site to review your orders. You may compare your order history on our website with your financial records. If further assistance is needed, please contact our Customer Service Department. If you did not create an account when you placed your order, please submit your inquiry to our Customer Service Department.
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